Contact us

Dubai Head Office
United Arab Emirates
Gold Land Building - Al khor Street - Office 204 - 205 2nd Floor - Dubai
Riyadh Head Office
Saudi Arabia
Altamer markets, Gate 3 - Riyadh AlDeira P.O. Box:768
FAQ
After placing an order online, you will receive an order confirmation email, detailing the items purchased, order number, and estimated delivery date. Our team will begin processing your order immediately, ensuring that your items are carefully packaged and shipped as quickly as possible. You can track your order status through our website, where you’ll receive updates on its progress. Once your order is shipped, you'll get a shipping notification with a tracking number, so you can monitor its journey to your doorstep.
Once your order is processed, you'll receive an estimated delivery time based on your location and the shipping method selected.
After selecting your product, check the detailed size guide provided to ensure the perfect fit before making a purchase.
Once your order is placed, you will receive an order acknowledgment via email. This email confirms that we have received your order and provides you with important details, including your order number and the items purchased. Please keep this email for your records. If you have any questions or need further assistance, feel free to contact our customer service team.
If you need to cancel or modify your order, you can do so by contacting customer service before your order is shipped.
Once you've reviewed your items, proceed to the checkout page where you can select your preferred payment method and view the total cost, including applicable taxes.
To place a pre-order, simply select the product marked for pre-order, add it to your cart, and proceed through the checkout process. You'll be notified when it’s ready for shipping.
Once your order is placed, you will receive an order acknowledgment via email. This email confirms that we have received your order and provides you with important details, including your order number and the items purchased. Please keep this email for your records. If you have any questions or need further assistance, feel free to contact our customer service team.
For personalized products, select the item and fill in the required customization details (like engraving or size). Review your order carefully before placing it to ensure accuracy.

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