Term of Use

Shipping Policy

Gold & jewellery bought at Al Romaizan online store with a complete payment will be delivered to the customer by us. Once the payment is completed and fully received, we will ship the product. Kindly note that the company does not accept cash upon delivery for clients based outside UAE. The shipping time will take around 3-7 days for purchases within the Gulf region. The international shipping duration for any destination outside GCC will take a maximum of up to two weeks. We issue an invoice without tax by the time of shipping.

Then, tax & custom fees will be payable upon arrival and according to the destination’s laws. The cost fee is calculated automatically on Al Romaizan website and application, and the fees differ from one country to another. Once the package is shipped, the customer will receive a notification on his phone or email with a tracking number.

The customer can also follow up about the shipment by contacting Al Romaizan’s call centre by phone or what’s App on:
+971 54 997 3218

Or by email to:
media@Alromaizan.ae

The customer should ensure to provide the correct mailing address similar to the official documents. In case these are entered wrongly, the company is not responsible for any delay or mistakes in delivery. Also, any additional costs due to this wrong information provided by the customer, it will be at the customer’s expense. Al Romaizan delivers to residential and commercial properties but not public areas such as parks, cafes, shopping malls, etc. We will try delivering the product three times. If the customer fails to be present at the delivery place and collects the shipment after these three attempts, the shipment will be returned. Therefore, the customer will bare the cost of the return and the shipment.

The shipment will be given only to the person whose information is on the purchase order by providing official documents and IDs. Once the customer ensures they receive the requested product, the customer shall sign on the receipt voucher. In case the product is not as requested, the client then has the right to turn it down. The client's signature on the receipt voucher of the jewellery is considered an irrevocable declaration that he made sure the product he received was the same as he ordered. Al Romaizan Gold & Jewellery does not cover any additional expenses, such as custom fees or taxes that apply to the destination.

Shipping to KSA

The invoice is issued without tax when delivered to the KSA. However, the tax on gold will be paid upon delivery, and it is 15%. In addition, a Customs fee of 5% is also to be paid upon delivery. These percentages and fees are as per the KSA’s law. It takes 7-14 working days for the order to arrive, and you can pay the value of the gold through our website or via a direct link sent to you. The other fees are payable upon the arrival of the order.