Refund & Exchange Policy

Purchase Terms & Conditions

Gold Jewelry Hallmark: All our gold jewelry is hallmarked, indicating the gold karat.

Purchase Invoice: A detailed purchase invoice is provided with every purchase.

Pricing: Includes international gold rate and manufacturing fees. Shipping charges vary by location.

Payment Methods

• Credit Card
• Debit Card
• Bank Transfer
• Cash on Delivery (COD)

Online Purchase Return Policy

Free returns within three days of receipt, provided:

• Jewelry is in original condition and packaging.
• Product stickers must be intact.
• Invoice must be presented.

Damaged or Mismatched Products

If a product arrives damaged or mismatched, report within 24 hours with photo evidence.

Refund Process

• Full refund if conditions are met.
• Credit card refunds take 3-10 business days.

Online Purchase Exchange Policy

Jewelry can be exchanged within three days for an item of equal value.

General Terms

• Items will be inspected before refunds or exchanges.
• Refunds processed via the same payment method.

Feedback & Suggestions

For inquiries, email us at care@alromaizan.ae.