Refund & Exchange Policy

Purchase Terms & Conditions

Gold Jewelry Hallmark: All our gold jewelry is hallmarked, indicating the gold karat.

Purchase Invoice: A detailed purchase invoice is provided with every purchase.

Pricing: Includes international gold rate and manufacturing fees. Shipping charges vary by location.

Payment Methods

  • Credit Card
  • Debit Card
  • Bank Transfer
  • Cash on Delivery (COD)

Online Purchase Return Policy

Free returns within three days of receipt, provided:

  • Jewelry is in original condition and packaging.
  • Product stickers must be intact.
  • Invoice must be presented.

Damaged or Mismatched Products

If a product arrives damaged or mismatched, report within 24 hours with photo evidence.

Refund Process

  • Full refund if conditions are met.
  • Credit card refunds take 3-10 business days.

Online Purchase Exchange Policy

Jewelry can be exchanged within three days for an item of equal value.

General Terms

  • Items will be inspected before refunds or exchanges.
  • Refunds processed via the same payment method.

Feedback & Suggestions

For inquiries, email us at care@alromaizan.ae.

Fast shipping
Fast shipping
Receive your jewelry in maximum 3 days.
Return guaranteed
Return guaranteed
Requesting a return is quick and easy.
Ethical Sourcing
Ethical Sourcing
Ethically Sourced Materials
Payments
Payments
Buy in the most convenient way for you.